Our Procedure
Complaints Information
We follow the BSB and Bar Council's Complaints Procedures.
We take all complaints seriously and aim to resolve them quickly and fairly. Our complaints procedure follows the guidance issued by the Bar Standards Board and the Bar Council.
Download: First-Tier Complaints Handling Guidance (PDF, BSB)Step 1: Raise Your Complaint
If you are unhappy with any aspect of our service, raise your complaint as soon as possible. You may do this by telephone or in writing. You do not need to instruct a solicitor.
Step 2: Informal Complaint (Telephone)
You may call the barrister if the complaint is about Tyroon Win, or Tyroon Win if the complaint is about a barrister. We will record the details of your complaint, ask what outcome you want, and try to resolve the issue immediately.
Step 3: Submit a Formal Written Complaint
Provide your name and contact details, who you are complaining about, full details of the complaint, and the outcome you are seeking. Send to: tyroon.win@thebarristersclerk.com
Step 4: Acknowledgement
Within 2 working days, where possible, we will acknowledge your complaint and confirm how it will be handled.
Step 5: Allocation of Complaint
Your complaint will be handled by the barrister or the Clerk / Practice Manager. The person complained about will not handle the complaint.
Step 6: Investigation
The person handling your complaint will confirm they are dealing with it, investigate the issues raised, and consider the outcome you are seeking. If any part of your complaint falls outside our process, you will be told in writing and directed to the appropriate body.
Step 7: Response
Within 14 days, you will receive a written response setting out the scope of the investigation, findings on each issue, reasons for those findings, and any proposed resolution. If more time is needed, you will be informed with a new deadline given.
Step 8: Record Keeping and Confidentiality
We will keep your complaint confidential, only disclosing information where necessary, and retain records for 6 years. We review anonymised complaints to improve services.
If You Are Not Satisfied
If you remain dissatisfied, you may refer your complaint to the Legal Ombudsman, if you are eligible. You must do so within 1 year of the issue (or when you became aware of it), and within 6 months of receiving our final response.
Who can complain to the Legal Ombudsman?
The Legal Ombudsman generally accepts complaints from individuals, small businesses (micro-enterprises), charities (income under £1 million), clubs or associations (income under £1 million), trustees of small trusts, and certain estate representatives or beneficiaries.
Legal Ombudsman Contact
PO Box 6167, Slough, SL1 0EH
Telephone: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Non-Client Complaints
If you are not a client, you may not be eligible for the Legal Ombudsman. In that case, you should contact the Bar Standards Board.
Bar Standards Board
289–293 High Holborn, London WC1V 7JZ
Telephone: 020 7611 1444
Raise a Complaint
To raise a formal complaint, please contact us using the details below.